Policies
Shipping & Returns
We want you to love everything you order. Here's everything you need to know about getting your pieces to you — and what to do if something isn't right.
Delivery
Shipping Information
All orders are processed within 1–2 business days. Once dispatched, you'll receive a confirmation email and WhatsApp message with your tracking details.
| Destination | Method | Delivery Time | Cost |
|---|---|---|---|
| UAE (Dubai, Abu Dhabi, Sharjah) | Standard | 2–4 business days | Free over AED 300 / AED 20 Free |
| UAE — all emirates | Express | 1–2 business days | AED 35 |
| GCC (Saudi, Kuwait, Bahrain, Oman, Qatar) | Standard | 4–7 business days | AED 45–65 |
| Southeast Asia (SG, MY, ID) | Standard | 7–10 business days | AED 55–80 |
| Europe & North America | Standard | 10–14 business days | AED 75–120 |
| Rest of World | Standard | 10–18 business days | Calculated at checkout |
Delivery times are estimates and may vary during peak seasons (Ramadan, Eid). Customs duties and import taxes for international orders are the responsibility of the customer.
Returns
Return Policy
We want you to be completely happy with your purchase. If something isn't right, we make returns easy.
Initiate Your Return
Message us on WhatsApp or email returns@saysiri.com with your order number and reason for return within 7 days of receiving your order.
Pack Your Item
Place the unworn, unwashed item(s) with all tags attached back into the original packaging. Include the return slip we'll send you.
Ship It Back
Drop off at any courier location using the prepaid label we provide (UAE only). For international returns, we'll share the return address and recommend affordable shipping options.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed within 5–7 business days to the original payment method. We'll confirm by email once it's done.
Exchanges
Exchanges
Need a different size or colour? We'll arrange an exchange for you. Your first exchange on any order includes free UAE return shipping. Simply message us on WhatsApp with your order number and what you'd like instead.
Issues
Damaged or Incorrect Items
If your order arrives damaged or you've received the wrong item, please contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund immediately — no questions asked.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
- Items that have been worn, washed, or altered
- Items without original tags and packaging
- Prayer beads or mats that show signs of use
- Gift cards and promotional items
- Custom or personalised orders