How Can We Help?

Once your order ships, you'll receive an email and WhatsApp message with your tracking number and a direct link to track your parcel in real time. You can also check your order status anytime through your account dashboard.

We process orders quickly, but if you need to make a change, message us on WhatsApp within 2 hours of placing your order and we'll do our best to help. Once an order has been dispatched, changes are no longer possible.

Yes! All Gift Set orders are beautifully presented in our signature luxury gift box with tissue wrapping at no extra charge. For individual items, you can add gift wrapping at checkout for AED 25.

For custom requests — such as specific colour combinations, charm selections on prayer beads, or colour-matched gift sets — please message us on WhatsApp and we'll put together a personalised order for you.

UAE orders are delivered within 2–4 business days. GCC orders take 4–7 business days, and international orders 7–14 business days depending on your location. All orders include tracking.

We offer free standard shipping on all UAE orders over AED 300. For orders under AED 300, a flat rate of AED 20 applies. GCC and international shipping rates are calculated at checkout based on weight and destination.

Yes, we ship worldwide! GCC countries, Southeast Asia, Europe, and North America are our most common destinations. Shipping costs and customs duties (if any) vary by country and are the responsibility of the customer.

Each product page includes a detailed size guide with measurements in both cm and inches. Our Ethereal Edit Dresses come in S–XL, and our abayas are sized by your height (147–182 cm). Still unsure? WhatsApp us your measurements and we'll recommend the perfect fit.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. We also offer Buy Now, Pay Later through Tabby and Tamara — split your purchase into 4 interest-free instalments at checkout.

We accept returns within 7 days of delivery for unworn, unwashed items with all tags still attached and in their original packaging. Refunds are processed within 5–7 business days of receiving the returned item.